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| - Attended this clinic for 2.5 years. Why did I fire Dr. De Los Santos? Why will I never go to this clinic again?
In a nutshell: severe incompetence of doctors, poorly run clinic, rude receptionists, the walk in doctors are inexperienced and unprofessional, Dr. De Los Santos is extremely rude and unhelpful and appointments are unnecessarily rushed or rescheduled.
Out of a nutshell: see stories below
I am 27. In pretty great health. Maybe I would wind up here once every 4-5 months for something over a 2 and a half year span. Here are the stories of some of my visits:
My experiences with their walk-in doctors:
1) Me seeing young female doctor
Me: "I have this bump on the inside of my finger"
Young female: "it feels like a ganglion cyst, you can google that and look up some treatment options"
Me: "I'm sorry, google it?
Young female: "yes, there are videos on how to smash it with different objects, like a book."
Me: "I googled that before I came here and it is supposed to be dangerous"
Young female: "well, you could just wait to see if it goes away. There isn't really anything we do for it here."
2) Me seeing middle-aged male doctor
Me: "So, I dropped a weight on my toe. Went to the hospital and they x-rayed and it's not broken but the swelling is so bad I can't even lower my foot, let alone put weight on it, because it feels like my toe is going to explode"
Male dr: "you need physio therapy. My buddy works over across the hall. I'll set you up with him, he'll take care of you."
Me: "they said at the hospital that I would need a hole drilled in the nail to relieve pressure and that any family doctor could do it. That's why I came here."
Male dr: "no, physio is what you need"
(2 weeks of agony and very expensive physio later with this doctor's "buddy" my the skin around my toe starts blistering with blood pockets and I go to my physiotherapist appointment):
Physio guy: "whoa...that's not good. I don't think I should treat you while it's like that, let me get my doctor friend to take a look"
(He brings in the same male doctor from my walk in appointment)
Make dr: "oh wow, you need to have a hole drilled in the nail to drain that"
(I lost the nail in my toe which could have been prevented by relieving the pressure early.)
3) Me seeing a young male doctor:
Me: "I am pretty sure I have a yeast infection."
Young male: "oh. Ok. Well...we can uh..well we can do a quick pap, I guess. Um.. Ya. Ok. Is that what you want? Does that..I mean, that's probably the best idea. "
Me: "ya...ok"
(He pushed my thighs further apart instead of asking me to do it then did the usual stuff but then took out the speculum and put two fingers in my vagina and felt around like he was looking for my g-spot. I've had someone feel around for abnormalities, but this was like i was getting fingered. I have never had a pap that included that sort of nonsense. I have never felt more uncomfortable in my life.)
So...needless to say, I stopped going to the walk in. I thought I would stick with Dr. De Los Santos (my Family dr).
Then came the referrals. Referrals for everything. Sometimes 5 minute rushed appointments and 1-3 referrals elsewhere, every time I went. I am in general good health by the way, just low iron and some allergies (hence all the blood tests). I have been rudely rushed out of my appointments and felt like I was an absolute inconvenience for being there.
Then I made an appointment with De Los Santos to get results for allergy tests. The clinic is a 3 minute drive from my place down Strachan. (Silly to drive, I know, but it was a freezing day in winter). I left about 10 minutes early. (Always plenty of time). Then bam, I get behind a truck that is trying (and failing) to back up into a parking lot, blocking the whole street. It was taking forever so I called to let them know that I would be late possibly. The receptionist asked how long and I said, maybe 2 minutes, it won't be much. She said "ok, that's fine." I park in an open spot and run in. Yay! I am only 1 minute late. I wait at reception for probably another minute (with one person in line in front of me and three people behind the desk, I might add). I finally hand them my health card and a nurse comes over and says, "oh, Dr. De Los Santos has already taken another patient since you were late. You'll have to reschedule. If it's an emergency you can see a walk-in doctor." At this point it is 3 minutes past my appointment time. I was just livid.
Never, ever, ever again will I go back there. I don't care if you can instantly heal the blind and make them see, no one has the right to treat people the way she does. And the other doctors there should still be under the supervision of someone who knows what they are doing.
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