I hope this reaches you as I've been struggling for over a month to get any sort of resolution to my issues around an urgent care visit last month. At the visit I was misdiagnosed by the doctor (I understands this happens sometimes, but in this case it is was due to negligence). She paid very little attention to my concerns and ordered x-rays on my ankle instead of my foot which is where the pain was. After the visit and follow up with a pediatrist I made a complaint on Google reviews. Someone from your "patient advocate" messaged me to get in contact with them in response. I did so and completed a form and waited for someone to get in contact with me. No one did. I called and left 3 messages for their office and got no response.
I got a bill for the x-rays and started calling again. I spoke with Julie on Wednesday last week who said she would "escalate" my concerns. Again no response. I took to Twitter on Friday last week where I was told someone would contact me. I received a call again from Julie today that she would "escalate" again.
I also received a call from Pat at the Urgent Care today and the call went really poorly. To start, when you call the number for the office 440-585-3322 and select option 6 (the all other concerns selection) someone picks up the handset and hangs up immediately, I tried the option 4 times and this happened each time. I finally called the pharmacy line and was able to speak to someone. Then Pat read me what was documented in the chart, I had her on speaker so my husband could hear what was being said as I was in a ton of pain while in the office and may have missed things in the conversation. A number of times we caught Pat in untruths. When I called her on all the discrepancies her story would change. I will admit I pushed on her pretty hard when she outright told me that she was doing nothing about the cost of x-rays that were taken on the wrong part of my body. I made it clear I was not letting this go. After calling her again on untruths she said that I was "making her nervous" and that's why she was "reading the chart wrong"?! Then she panicked and hung up on me.