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| - Terrible experience just now, had to share. To be fair, the seating/accoustics/performers are always fine. The experience is always hampered (upon arrival and departure) by the parking situation!
We had such a poor experience - and the biggest complaint is how poorly they accommodate fans who wish to have a fun family tailgating experience. Essentially, your options for this are very limited!
This was such an abuse of power and such idiocy. They greeted us with... Intimidation and anger! (Bizarre to say the least) On this day, parking opened ONE HOUR BEFORE THE EVENT??? A few hours ago the "day of website" said 3pm so we planned accordingly... Ready to tailgate before the Oddball (Comedy) Festival, we checked it again at noon, still said 3pm. There should be a way to subscribe for updates...
We planned and checked the "day of" link, arrive only to find it had again been updated and get aggressive personnel tell us to turn around, and leave right away. What? Event is at 5, now parking doesn't open till 4pm? The officer, frankly, was a jerk too! (Ok, the time changed, but handle it better!!!)
We had just pulled in, we're asking the parking lot attendant when it changed and up comes a macho police officer (so he thought he was), stomping up to our car to interject. What was odd, is he came out of nowhere, we had been there for about 35 seconds, seated and buckled talking through our window, and up comes this officer with Napoleon Complex - or some issue... He quickly waddles up - like he's chaeffed or something - and before my husband (driver) can turn his head to look at him he yells, "TURN AROUND!" Then walks up to his window and yells it again. Annoyed, but knowing not to do anything stupid, my husband says "Yes, sir" and still, this officer is yelling, turn around. I have to imagine he had JUST come off of a case or some issue - nothing could explain his approach, aggressiveness and anger. Becuase you never know how crazy people are or when they will chose to abuse their power, we did as asked and left - and then SAT IN A PARKING LOT A MILE AWAY FOR AN HOUR! Stupid! If we had the time, I would have gotten this guy's name and badge number to file a formal complaint. Since I didn't/couldn't, I'm venting here.
TIP FOR "SECURITY": How about, I don't know, you speak in a normal tone and explain the schedule changed. It was interesting watching the the attendant's emotions go from angry and annoyed, while sitting, to STANDING (remind you, we're seated in our car), with a red face and teetering angrily like he's going to fight or have an accident in his pants...? This is so bizarre, and frankly pitiful. Especially since we paid a lot of money for VIP parking and box seats.
Reconsider the next time you attend an event here, my husband swears he won't return. PNC/LiveNation, revisit your parking policy, your hours, your communication of last minute changes, and add some bathrooms throughout the parking lot.
Had to share our experience. From reading other reviews, their whole parking situation, unprofessional parking staff's and police's manner of handling parking, the admission process and exit procedures have cost them some well earned negative reviews and a poor reputation.
Also, I've noticed they don't adhere to the "no tall camping chairs" in the lawn rule. So if you go, be prepared to be treat poorly, wait forever to park, if you're in the lawn just know you cannot see over the tall chairs, and know it takes a good 1+ hour to exit while nearly getting hit by aggressive drivers trying to cut in front of you (or drunkenly into the side of you)... oh, and don't bother paying extra for VIP parking (there's nothing VIP about it). VIP seats are fine, but don't pay for the parking "upgrade." Tsk tsk PNC!
The learnings for PNC/LiveNation: Provide updates on changing parking lot times, allow MORE time so families CAN tailgate (you're not using the lot anyway, let guests in and get settled), provide restrooms/porta-potties in the lots, make parking & LEAVING much safer and more efficient. Lastly, teach your staff and the hired help some manners. As for the performers - they always provide a great experience! As I hope would be expected, this is a review on the services and the venue itself only. Don't bother doing lawn seats unless you don't mind having some big guy in a large camping chair sitting in front of you either... if you can, pay extra for seats.
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