So unbelievable frustrating... The fact that they can sell an extended warranty on a couch you spend $3,000 - and literally from the beginning there is nothing but pointy feathers and rips in the fabric - for them to just sit there and say how "sorry" they are that you're experiencing this but still will not do a damn thing to remedy the situation is beyond me.. How about doing the right thing and either fixing or replacing my couch? Not shocked to see all of these negative reviews.