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  • This is the worst Panera in the area, maybe the worst I have ever been to. For an example of the incompetence of the staff, here is my last visit. My wife and I go in to use the remaining balance of a couple gift cards. We have a couple dollars / change on two cards, then I attempted to pay off the balance with a fresh $25 gift card. The young lady cashier was having a hard time scanning the card and was obviously getting flustered that the machine wasn't working. After awkwardly stating "I hate this machine, it does this all the time" she looks up at us and says "OK, you are all set". I ask how much is left on my card and am dumbfounded to hear "none, it had the exact amount." So apparently my new $25 gift card had EXACTLY $14.97 on it. I really didn't push it because it wasn't that big of a deal, but later that evening I started to feel like I was robbed. So after the payment fiasco, my wife and I move down the line to where the food if finished. We stand by the window and hear the employee shout out "Sue!" once. Look around, then set the bag down. I am a male, with fairly common name, so I obviously didn't think it was mine, so we continue to stand and wait by the window for our order. It wasn't until I started watching the employees who weren't doing anything that I started to wonder. I looked at my receipt and see that the name given to me by the above mentioned cashier was apparently "Sue". I ask the employee making the sandwiches if it was mine and why the name I gave wasn't used. Her response "Yes, you should have picked this up 15 minutes ago". No apology, nothing to insinuate that they could have done something to correct it. Just a snarky attitude. I won't be back and I don't understand why others go. There are so many options that are better quality, cheaper, and even both!
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