This is my home Costco and my favorite of the two in the Charlotte area. The customer service here is almost always top notch. I shop often with my kids (7yo and 2 yo) at this one and love how the staff takes extra time with them. We were buying an Elsa nightgown once and the cashier let my daughter ring up her dress herself. Love how the person who checks the receipts when we leave try to draw my kids on the back on the receipts. When pumping gas, the gas station attendant is always polite and tries to help if needed. Now, please also do realize that most of my experiences are from shopping on week nights. I often avoid shopping at Costco on the weekends because of the crowds. However, as busy as they are, they still get the job done pretty well. They open up more lanes and get more people to check receipts. It really is an easier, faster, and much calmer shopping experience on a weeknight.