Im surprised this Citibank Branch has a low rating, because most times when I'm inside taking care of financial matters the tellers are really nice and patient. It depends on what time of day you arrive, this branch can get very busy. Keep in mind the vicinty is home to Sun City Summerlin, so your bound to come across alot of senior citizens. Which makes the line move a bit slow despite most teller windows are open. I have been banking with Citi for 6 years and haven't had any issues. Plus Citibank is know internationally, it was great to walk into any 7eleven when I traveled abroad and access one or their ATM Machines.