Einstein Bros Bagels is close to my office, we buy it every so often. I went today and purchased for one of my employees and myself.
When I walked in, there was no line. Everyone was kind of just hanging out in front of the bagel counter. Only one person was behind the counter taking orders and then taking the payment down the counter further.
While I was standing in line another customer stepped in front of me wanting to order, not knowing I was in line. It's fine, simple mistake. I think having someone at both the order register and payment register would help further confusion as to where the line is. I ordered two turkey sausage sandwiches with egg whites to go on everything bagels and a cold brewed coffee.
My name was called and I got my items and took them back to work. I took a bite of my sandwich and there was really no flavor, good or bad just kinda mehh. The coffee was alright as well, I enjoyed that more than the food.
Staff is as nice as they can be for a busy understaffed place in the mornings. I recommend having at least one more person to man the registers during the busy times.