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| - We entered into a contract with Chris from All Custom Iron for custom iron and fencing around our home. The job was quoted at almost twenty thousand dollars in a very detailed quote. The time for delivery (installation) was three to four weeks. Almost four months after the fifty percent down payment was made and the contract signed they finally came to install our fencing. I was immediately horrified by the product that they began to put up in front of my home. It was not at all what was detailed in the contract. The large sliding driveway entry gates were a full 6 inches shorter than the 6' that was detailed to be the height in the contract. This is a huge problem since the gates are not only to secure our property, but our swimming pool. In addition, the custom designed scroll work on the left gate, did not match up to the scroll design on the right gate. The metal privacy screen on the back of the gates is jagged cut and about 1/3 of the screws holding it on are screwed into the gate and the screen was missed completely. This has the gates very noisy in the wind and making a horrible racket when the gate is opened or closed. The very ornate front entry gate was also made incorrectly and not to spec. It is a full 10 inches taller than designed in our contract. The visual flow of the fencing and gates is a problem with the driveway gate being 6 inches too short and the front entry gate being 10 inches too tall. The additional height is a huge problem for the gate because it has made the gate very heavy. As a matter of fact, the hinges on the gate broke just four month after installation and the gate fell into the street. In addition, the front entry gate was made to swing outward onto the street instead of the obvious inward open. The gate opening out into the street made the gate hit the garage gates and of course any car parked in the street. Once the gate fell into the street when the hinges broke off we had the hinges repaired and direction of the swing corrected. We also have a curved part of the fence that was to curve around a radius of the lawn, it is not a radius and is four flat pieces of fencing placed on a curve; the contact clearly states radius and it is amazing that a custom fence company is incapable of making a radius and would put four straight pieces curved around the tree. There are dozens of holes in the fence that have been miss drilled and left, and another dozen or so screws that are screwed in crocked and left. To top off all of the above mentioned issued, it rained two days after installation and rust runs were all over the black fencing. I immediately called Chris who came out with a can of spray paint and painted all over the rust runs. (three cans of spray paint later, and you could no longer see the rust) of course, until the next rain. Yes, we paid for the fencing and gates to be powder coated, and of course if it was properly done, or even done, it would not rust. The list of complaint to the Nevada Contractors Board was over twenty items. The Nevada Contractors Boards investigated and found them to be valid complains of workmanship defects. This company should not be in business and it is a shame that the Nevada Contractors Board can not shut a business down. We are currently in a law suit and in the mean time, the far from "custom" rusty fence and gates are still up around my property. I can't wait to rip them down and start over with a company that can actually design and build custom iron. BTW some of the photos on this page are of my property. lol they took the photos before it rained.
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