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| - My husband and I have been VIPs through their online store for years. We were SO excited when we moved to Scottsdale and realized that there was a RoadRunner nearby.
We were cheerfully greeted when we came in the door (when we left they were super busy and there was no longer a greeter at the door, however the cashier's were acknowledging clients when they entered - which is nice). She put our names on the list to go through the treadmill/fitting phase.
The shoedog online was always fun and helpful, but in person it's another thing all together.
Our fitting experience was the best I've ever had (and I've been through a number of those walk-on-the-treadmill type fittings). You can tell that they go through some serious training to be able to have that kind of a conversation with you, I mean they noticed my tight Achilles. That has NEVER happened before. After being sized, and having my walk monitored for type of show, I got fitted for insoles. Yes, another reviewer is right - you do not NEED them. However, good insoles really do make a difference in the feel of the show. And when you feel better in your show, you'll get more out of it.
I LOVED the gal that did our fitting, unfortunately I neglected to remember her name and feel badly for it.
After the fitting, we met with JT. He first asked if we had any preferred type of shoe, then went into the back to pull shoes that fit our needs.
Great experience. Good quality products. Good service.
We will be back - in 6 months or xx number of miles, whichever comes first! :)
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