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| - My office has placed many a breakfast order from this company. I think today was the last day we do it. It was 25 minutes later than they confirmed it would be ready, and most of them were extremely rude and unapologetic. The one exception to the rudeness was a tall, older, black gentleman who helped me bring things to my car and was nice the whole time. He was also the only one with a brain in his head.
This is how it went down.
Yesterday at 1pm I called to place a breakfast order for today. They asked me to email it. So I did, and in the email I asked for confirmation of the order (of course). THREE hours later I called them again having never received a confirmation to ask if they could do the order. The man said he would have his son call me back. By this time, it was 4p, so I asked when he might be calling me back (as I had to have the breakfast ordered and set to go before I left work at 5). He told me in an hour. So I waited an hour. At 5:10pm I called them again to say I had to have it confirmed or I needed to order from another place; I didn't even mention to him that all of this was causing me to stay at work late bc I was trying to be nice (which is really not fun when you work 12 hour days 5 days a week). He was huffy and puffy with me and said "ok ok ok he's going to call you back!" I started looking up a menu from another breakfast place, but right before I called the new place, Fourth Ward emailed me a confirmation.
THEN. I showed up this morning. I showed up at 6:55am because they said the order would be ready by 7am, and I didn't want anyone waiting on me. They opened their doors at 7am. I waited a few minutes at the counter, told them who I was, and tried to pay. She said they were not ready for my payment. I said ok. I started loading coffee travelers and trays of muffins and bagels into my car. Then I stood there and waited for TWENTY MINUTES for them to make the breakfast sandwiches I ordered. Meanwhile, my boss is calling me to ask where I am. So I tell them that I have to leave in 3 minutes whether the order is ready or not, because I had to have the breakfast set up at my office in less than 15 minutes. They go to finally ring me up and I tell her that I will pay for however much I am actually getting - but if they aren't going to finish the order before I leave, then don't charge me for what isn't ready. This well-fed blonde girl in the back kept saying "I can't hear you." So I spoke up, which granted, was pretty much a yell - but I had to let her know that I needed all the food I ordered, or else I needed to know what I wasn't getting so I could know what not to pay for. That made her pretty angry. She stopped making the sandwiches and came over to yell at me that she was going to have it all ready. I wanted to let her know she was wasting time and that she should focus on her job, but I just smiled and said "ok, thank you."
If I had picked up the order at 7am, I would have made it back to my office by 7:20 with no problem what-so-ever.... but since I ended up not even walking out the door with my order until 7:22, I got back to my office a little after 7:35, by which time it was already supposed to have been set up, of course. The business in which I work is very time specific. Every minute counts. It is not acceptable for a breakfast to show up so late when the people eating it are loading a bus to leave for the day.
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