Absolutely disappointed. I signed up about a month ago or so and I was charged twice to my account, I was told they would freeze my account and supposedly this did happen, now they charged me more then double the actual membership charge and I asked for a refund.. the ASSISTANT MANAGER said when you sign up the instructor goes over an annual fee at least 4times and this DID NOT HAPPEN.. she then said this is an issue of the NEW MEMBER NOT LISTENING.. so now my intelligence was insulted on top of double charging my account I don't like that this was absolutely not explained to me and it wasn't.