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  • My partner and I have been staying to this property for 6 days. It was the 4th Shangri-la we have been staying at and were curious to see how it would fare in North America. Our arrival at the hotel was seamless. The valet helped us with the luggage as soon we pulled and were greatly prompted at the front desk. Check-in took less than 5 minutes and the front desk employee went up with us to the suite, which is a nice touch. It would have been nice to be told we had free breakfast as diamond members but we found that out shortly after. We had a king room with a nice corner bathroom giving on University Avenue. Both the bedroom and bathroom were spacious and well appointed. Only issue was that housekeeping forgot to take an empty water bottle from the previous guest and some clothing price tags in plain view. Another issue was that 2 days in a row they forgot to bring new bathrobes and to offer cutlery with the fruit bowl in the room. Even though it sounds trivial, we were expecting a better attention to details that we got accustomed to in their Asia and Middle-East properties. Thankfully enough, once brought to the attention of the manager, it was immediately corrected and we were graciously offered a free dinner and a bottle of wine, which in the end made up for everything. The employees were all very courteous and eager to make sure our stay was a pleasant one. They were also very friendly yet professional and it was clear they enjoyed working there. We had dinner and breakfast at the Bosk restaurant, which I strongly recommend, the food was of high quality and the service impeccable.
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