| rev:text
| - This restaurant has been open a couple of months, and there should be no excuses for unforgettably lousy service. The servers were friendly, but do they know what customer service really means?
I came with a friend, and we were both born and grew up in the Philippines. My parents are from Bulacan and my friend is from Pampanga, and we know good food.
The service: We waited for about 20 minutes after we were seated, and we had to call someone to complain. We were told someone would be coming, and we waited another 10 minutes. We had to flag someone down again. Finally, someone took the order, and we told him we wanted only water to go with the dishes we ordered. The water did not come. Another guy came by to ask what we were drinking, and I said water. The water still did not come. So we complained again. I guess they don't like it when they have to serve only water for drinks which means no tips based on zero price. So the water finally was served. About 5 minutes later, the food was finally served. We felt hurried through dinner since the staff was going to prepare for their own Christmas party that night at the restaurant. One of them kept wanting to take away the plates even though they still had food in them. Some of the staff came to our table and were apologetic, but do apologies erase a bad taste in your mouth?
The food: We ordered the fried chicken, lumpiang sariwa, sinigang na baboy, and halo-halo. My friend liked the chicken, it was just ordinary for me. The lumpia was okay, not garlicky the way I like it. The sinigang na baboy was not sour the way sinigang should be, and not plentiful enough for what they charged. The halo-halo was average and did not have a lot of ingredients. I felt like I could have done better at one of the Filipino turo-turo food stores in town.
The ambiance: How come the bar does not have chairs around it so if people want to hang out, they can sit at the bar? We were catching a cold draft from where we were sitting, so I stood up to check on the windows and see if the empty tables were warmer. I put my fleece jacket back on after which an assistant manager type went to the thermostat after a few minutes and adjusted the temperature. There were empty tables that were not cleaned for a while, it was a Tuesday night and was not really busy, so that really looked terrible.
I celebrated one of my birthdays at Max's in the Philippines back then, and I have good memories from it. This recent experience at Max's in Las Vegas, sad to say, was memorably bad, and I will not return, nor will I tell my friends that there is a Max's in town. There is just too much competition in Las Vegas now for great food, and when I want Filipino food, I'll just go to a turo-turo.
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