OooThis has been my least favorite stay at any hotel. )Although the rooms are nice)
As an Executive Chef for an international consulting company I travel the world with a team training hospitality and and culinary teams wich include many many restaurants and a few hotels. I basically live in hotels 1/3 of the year
I'm from Pittsburgh but I now live in Los Angeles California and I come to Pittsburgh about 3 to 5 times a year to visit my grandkids
This weekend I came and my whole stay has been disappointing
I brought my grandkids here on Saturday to swim. They where in the pool for 10 minutes when the staff told everyone to get out because they where closing the pool (there was a birthday party going on and they sprayed silly string) this was the 1 night I had the kids late so because no school the next day.
In the morning I asked at the front desk if my room could get cleaned early ( they didn't clean it the day before) the girl st the desk says "yes around what time" I said by 1 pm would be fine.
I return to my room with my Grandkids at 3:15 and my room is not clean.
I spoke with a manager Monday morning before 1 hour before check out. He seemed less than interested in what I had to say and offered nothing to accommodate the us.
There were other issues also but I have to check out and catch my pane.
I usually leave the room attendance $5 for every night I stay if everything is good.
I won't be leaving any tip this trip.
I will not stay here again.