The charges just keep on coming!
My wife froze her month-to-month membership after having a baby. They had a nice 30 day delay on letting the freeze go into effect so we got charged for a month she had no way of being able to utilize.
Then, after the freeze took effect they kept charging us $5 / month. I would think that frozen means frozen but that's not the case. $5 isn't that big of a deal so she let it continue.
Finally she gave up on having time to go back there, and had me go in and cancel her account. That was a month ago. Low and behold the charges continue.
Today she called and the the guy went out of his way to be as unhelpful as possible. Said there was nothing he could do about it. Blames it on "the system."
Who knows when the charges will actually stop!