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  • I only shop in the menswear department, so I cannot comment on the entire store. What I would say about Holts in general- decent, but definitely not a "wow" retail experience. First off, I find the staff in general to be very uptight. They create ZERO excitement, and their customer service lacks even the basics. I feel like they are doing me a favour when I am there and ask for something, and I wonder who's idea or concept this is. Obviously management and senior management either think it is acceptable or maybe even encourage it? Either way, I would do a lot more shopping if the staff was more customer service based. Being self absorbed and having a huge attitude problem just isn't cool, and why these people get hired in a service based industry just doesn't make sense to me. Instead of Holts calling consulting agencies and marketing firms to boost sales- why not just try a simple experiment? For two seasons ask the retail staff to really be really courteous to every person who walks into the store. Tell them not to pre-judge anyone and whether they can afford the product- just be sincerely focused in providing an easy retail experience. If sales are flat after the two seaons- go back to the current system of looking down at people and pretending to be better than them because the sweater you are selling costs $399 instead of $39. No harm done, no expense incurred. If you want exceptional customer service, feel free to visit retailers like Neiman Marcus & Bloomingdale's. If you want the best prices, check out the stuff at Holts, then go online to any American high end retailer (yes they ship to Canada), and get the product for a lot less. That's why I always smile when I walk in Holts, the staff think they are so cool- I just try on what I like- then order it from Neiman Marcus or Saks on-line. Only if the Weston's knew how much money was being lost.
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