First of all I want to say we had a great time dining at Gen. Not just today but all the time. We live in the South West and we will drive all the way to Henderson to dine with them at least twice a month. Our server is amazing , our busser is great and we never have complaints.
However today I didn't feel so good about it after my dining experience. My husband left a hoodie at the restaurant and we didn't realize it until we got home. He called and the answer he got was "we will look for it and call you back." I know it is a busy restaurant but no I need an answer now because I can tell you exactly what my table number is and where he might have left it. I didn't like the answer he was given so I called myself. Lauren picked up the phone and clearly she was the person who spoke to my husband too. She gave me the same answer stating "I have many checks to close and I do have to take priority of that first." Not a good attitude and she is probably closing a check that I paid with 20% gratuity on it. So I politely asked again if she could check the booth we just sat at. She told me again no because she was busy. Ok so I said you could put me on hold.
Approximately 5 minutes later, she came back on the phone and said "we don't see anything, the people don't want to get up so we would have to call you later when busser is cleaning all the tables" And I said "No Lauren I didn't tell you which table it is yet how do you know they don't want to get up ?" She sighed and again with an attitude "so what table is it ? ". I told her the table and she came back in 30 seconds saying she got it.
So now the problem I have is what is the attitude about ?! We frequent the restaurant and honestly even it is our first time I expect better service like the server we had earlier. Also why would she lie about it ? It was such a simple task which took 30 second to check and we were on the phone for 10 mins for her to change my experience from wonderful to horrible. The vibe she gave me is she absolutely doesn't care about me and she has no intention in helping us. I mean at least pretend?!
Not good customer service. Not sure if we will go back.