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| - I cannot begin to describe how amazing my experience with Elias at American Vision Windows was.
First, Elias came out to give us the scoop, took a look at our metal clunker of a sliding door and decided that it would be best to get the PlyGem door that everyone here apparently has too? (Great quality door, people must FLOCK to it). So we decided on a color scheme (white door, silver handle, beautiful) and that was it. It was so easy. There was a discussion about what would fit best in the home and it didn't feel like he was trying to up-sell at all. Just a guy filled with knowledge and willing to answer your questions to make sure you're ordering the right door.
4-weeks later we got the call the door was in... ::GASP::
We were so excited as our metal clunker was an eyesore and my parents were coming into town, WITHIN A WEEK. We had NEVER expected to get the door that quickly so we were ecstatic. We made an appointment for the following Tuesday.
Tuesday comes and the guys knock on the door, I (like a giddy schoolgirl) scream 'COME ON IN!' and they let me know to avoid getting the floor dirty they'd prefer to go through our back gate. AWESOME THINKING! I was just too giddy to think that far ahead to my mussed up carpets, but in all honesty, for the job they did, I'll take a little dirt on my carpets.
They quote me 4 hours, no problem. I had cleared my schedule so this was no concern, however at the end of July it was disgustingly hot outside. I had clearly not thought far enough to realize there would be a gaping hole in the side of my house. I turn down the AC and hope for the best. TWO HOURS LATER, the guy calls me from downstairs (I locked myself upstairs in the AC) and lets me know they'e done. DONE? I was just thinking we were halfway there and you're done??? It's like being told on December 15th that Christmas has been moved to tomorrow! You almost NEVER are told the right time for services anymore, and in all seriousness, they told me 4 hours, I assumed 5-6. That's just how my mind works. Thus I was flabbergasted to see that they had finished the door, vacuumed up (how did I not hear that?) and trashed the funky metal remnants in their truck already. WHAT?! That was astounding. He literally had the paper on the clipboard for me to sign and was there to explain the door to me.
The then tells me about the amazing features, the multiple locks, the energy savings, and I cannot hear any of it because all I can think of is how beautiful it is. I take notes so that I can read them back later when I calm down. He showed me the ropes and smiled on his way out, seeming genuinely happy for me. Normally I feel like service people are genuinely happy to have left so they can grab a beer, but this service guy seemed like he was almost jealous that I had gotten such a cool door. Sweet.
Lastly, after a couple of weeks of looking at the door, I realized that something was off. BAH!!! I hadn't ordered a door with a second handle and that wont be to code with our pool!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NOOOOOOOOOO!!!!!!!!!!!!! Crushing blow to the stomach, I try to keep it together when I have my boyfriend call Elias the next day. He goes through the BOOK and looks through all of the options that we have, trying to help us out. He did not have to do this, he could have said, "too-bad, good luck selling the house down the road!" so I appreciated that he cared enough about our freak-out moment to help us out. After some questioning, he gets it out of us that we were planning on putting in a "permanent" pool fence (we have clumsy Great Danes) thus meaning that we do not have to have the second handle to be up to code, if we have a pool fence.
::Sigh of relief::
HOORAY!
So in all seriousness it was a seamless experience; from ordering the door, to the install, to when Elias had to play anxiety counselor while we had a mini heart attack. That to me conveys a business that is willing to go above and beyond, and I definitely appreciated them from start to finish. I'm only worried that this experience will cause me to trust other service providers the same way that Elias has earned our trust. Need to beef up my serious face before the pool fence guys come! At least I know when we get any doors or windows done, we won't have to prepare for battle ever again.
Thanks American Vision!
P.S. Parents were SO JEALOUS of the door!!! Nailed it... : )
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