I will not do business with Empire Today again. Huge regrets.
I just bought a home and my husband was at our new house while I was at work.
Installers called at 8:30 am and said they would be there by 9:30. They FINALLY showed up at 11:30. When they got there they only had enough carpet for one of the two room. They said that they could install the one room and come back later - they did and then they left. At 2:30 they called me and said they thought there might be a mistake.... they laid the wrong carpet. They came back with the correct carpet and I thought things would be ok.... but NO. They laid the carpet with a seam right at the door. The carpet has a texture and they obviously did not take the time to match the texture at the seam. After telling me that was the best he could do, (and using his foot to smash the carpet to try to hid the shoddy work) he agreed to try to redo the seam. WHAT? YOU JUST SAID THAT WAS THE BEST YOU COULD DO! After spending 8 hours (9 am to 5 pm) trying to get two rooms carpeted, we finally just told the installers to get out.
I only gave them a 2 because laying the wrong carpet was partially my husband's fault because he couldn't remember what carpet HE bought.
I will not do business with Empire Today again. Huge regrets.