My wife, son and I have come here a few times. This weekend we asked why they don't have at least one high chair and we got a "nobody has asked for one" and "it wouldn't really fit upstairs. We have managed to carry our big stroller up to the second floor countless times ( this is why we ended up asking). Basically we were brushed off, which made me feel they don't really want to make it family friendly. A staff member did come upstairs and talk to u some more and said she would follow up.
Besides this, we do like the food, pastries and coffees. Good variety of things to choose from.