| rev:text
| - Food and drinks are great, service sucks. I came here with a large group of coworkers to celebrate someone making a career move. This group has a bad habit of not making reservations, but they did this time and we got a great seatting arrangement in the very front of the restaurant where no one could miss us right when you walk in which was perfect as people would come a go throughout the hours that we were there.
When my husband and I arrived, we found seats and started being social. After about 15 minutes, we saw the waitress come by to bring the check for a couple of people (we were late because we were waiting out a flash food alert up in PV). We made eye contact and held the menu in our hands to indicate our interest in ordering. We weren't too hungry and we were having fun so we were patient and understanding that she might just be super busy at this moment. After doing that for about 20 minutes, happy hour was coming to an end and we wanted to throw in our order before that happened so we went up to the bar to order. They got pissy with us, but when we explained the 40 minute wait, they worked with us and told us to continue the order and cash out with her.
Some time later, we were still having fun and I wanted another drink. I snapped out of my conversation and noticed that it had been an hour with not as much as a water refill so I started making direct eye contact with the waitress again and trying to speak with her when she would pass. When that didn't work I went back to the bartender so see if we could cash out there. He told us he would get her attention and a couple minutes later our bills were at the table without as much as a word from the waitress when she dropped it off. She did however take the time to write "Thanks! " on the bill.
I will happily admit that I can't stand Mill or most of Tempe for that matter and I was already not happy to be treking down south to a college town, but I wanted to send my friend off right so I sucked it up, paid for parking, and was extra careful to watch out for student driving and homeless people. This rating doesn't just apply to the Tempe location. I went to the Scottsdale one in my part of town and didn't have this bad of experience, but the staff was slow and seemed to be bothered by our orders.
The food is great though so I'll likely return and not put up a fuss next time someone wants to go here. I will however start being more honest with my tips since this is directly a wait staff problem. In summation, if you want amazing drinks, good food, and can put up with bad service come to Zipps and have a zipparita cause they are the best.
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