Great service to start. I needed to overnight a broken work computer to office in St Louis because I received a replacement. But would not take credit card from company IT dept because we could cancel payment ($112) and they would lose money? WTF. This could happen regardless at anytime. This is cost of doing business. Customer service people. You don't refuse to do your business of choice because of fear. You close shop and go open a donut shop, so when they cancel payment for a dozen you don't lose your house.