For four days straight and at least eight times a day I called and left a message for a call back. My message by the 7th time was "I will keep calling every hour until I get called back, please tell them." and I finally got a call back after five days. (and 20+ plus more calls.)
They are terrible at communication. Just have a look at their replies to the comments here, they are snide in everything they seem to do. Must come right from the business owner and through the whole company.