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  • 2.5 stars, really; but I'm feeling generous today for some reason. The problem with this hotel is that they set the expectations high and then completely fail to deliver. I was here for two days for a business conference. I didn't get to choose the hotel, but when I walked in and saw the shiny lobby and all of the plaques boasting about their 4-diamond awards, I thought I was in for a treat. It was all downhill from there. I reserved a room with a king bed. When I checked in they only had rooms with two small beds. Fine. Whatever. The clerk asked if I wanted one or two keys. I said one. She handed me two keys anyway, but only programmed one of them. What was the point of that? I headed up to my 10th floor room. The room itself was generally fine. It was kind of clean, maybe acceptable for a lower-quality chain (don't look under the bed if fear dirty hotel rooms though). There was a disgusting old pink armchair in the corner (see my photos for reference). It was old and worn out and added zero value to the room. Either get a new one or just get rid of the thing. The bathroom was the best part of the whole room. This is the only thing about the hotel that met the 4-diamond expectations. The conference center was fine. As good as plenty of others I've been to. Maybe it's top-notch by Cleveland standards, I have no idea. But the killer was that they wouldn't allow drinks in some of the meeting rooms. As someone who has organized conferences myself, I can tell you that if you try to pry the coffee from peoples' weak, uncaffeinated hands, all hell can break loose. If it were my conference, this could have been a deal breaker. Location is pretty abysmal unless you have business at the Cleveland Clinic. There was virtually nothing worthwhile within walking distance. I would have much preferred to stay downtown, but again, not my call. Not the worst hotel where I've ever stayed, but I wouldn't stay here again if I had a choice.
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