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  • I feel terrible writing a less-than-flattering review, but bridal gown shopping is a BIG deal, and a very high-involvement decision. I found Suzanne's via a recommendation from another wedding vendor, She raved about the store and said the owner was amazing and did great alterations. Perhaps if I had been assisted by the owner, I would have had a better experience. My sales associate was awkward and didn't even introduce herself. She lacked confidence and didn't seem to know the inventory very well. When it came time to try on, she asked if I wanted her to help, or if I'd rather have my mom help...I was a little taken aback, I expect to have an associate who knows how the gowns function and fit help me with the gowns. She didn't even try to zip up the gowns and would clamp them to my bra...and even pinched my skin into the clamps. "oh, am I hurting you?" she asked when I winced in pain. "Yes, you clamped my skin." The rooms are very small and don't offer a lot of privacy, I had to wait a long time to get a view of the dresses in a 360 mirror. Like I said, I think I would have had a much better experience if I had worked with the owner, but you should be able to get a similar level of service from other staff members at salons.
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