My friend made an appointment for both of us, based on the fact that I had been here previously. I arrived only to find out that my appointment had been canceled. Nobody called me, no apology was made for the inconvenience caused to me. The place was empty, except for one nail tech and their next appointment wasn't arriving for 30 minutes. I was still told by the individual at the front desk that no appointment would be available until the next day. I went across the street and was accommodated promptly, politely and beautifully. I won't be returning or recommending this place. As someone who has an MBA, I have no idea how they stay in business. Disgusting.