Sadly so disappointing. Took my cousin strictly to feed otters. Called before hand so I knew all I needed to to make sure we would get to feed them. The staff was not rude but not even remotely friendly. Wasn't smiled at or even made eye contact with once. Couldn't find anyone to answer questions once inside. The girl at the front gave us otter feeding time. We waited and half hour to make sure we would be first. Nothing. 15mins after the time we're were told. Still nothing. Not even a staff member. Walked around a few more mins and left after feeling heart broken over these sad looking animals. I was honestly much more hopefully for this place.