I'm sorry this review has taken a while to update. As soon as I posted the review about what happened the owner reached out to me within 20 mins. He promptly rectified situation and since I go almost everyday I can tell the employees are getting better at what they do. They have good product. I still think they're a little pricey but hey I keep going back so I guess I can't complain too much. If anyone is looking for recommendations I definitely recommend the "Cream Me" shake with protein I usually get a 16oz after my Pilates work out. Thank you Jeremy for reaching out and correcting the situation ASAP!