We have bought several pieces of furniture here and always had a great experience. First we bought a "big boy" bed for my son, and it was a great price and size for him. The pickup process was seamless. We also recently bought 2 recliner couches that were the floor models, so got a great discount. We picked them up the day of and they have been very comfortable. The only odd thing is that when we were there on a Sunday afternoon, the place wasn't too busy, yet we were there for over an hour walking around looking at couches, and not one person approached us to ask how we were doing or if we needed help. There were a bunch of salespeople chitchatting, but no one seemed to be working. Okay by me since I like to shop by myself and not feel "sold", but it was just odd that no one offered to help.