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  • What a disaster! I almost gave them 2 stars because they refunded my money but than couldn't justify it because the experience was so bad. We ordered two burgers and two fries and an order of gravy. It does take a bit to get your order from South St because it is higher quality than normal fast food. Our order took about 15 minutes to be ready. When they called us up, they had only made one order of fries. Because they drop their fries into the fryer one order at a time, they had to drop a brand new batch down, meaning our order was now just sitting on the counter getting cold. Once our second order of fries were ready, the staff member went to place it on the tray and knocked everything over (which is completely fine, things like this happen). She stood their in shock, than quickly collected some of the fries off the counter, and put them back into the container, straightened up the gravy container (which spilled all over the tray), and pushed the tray towards me. I was now staring at a tray, covered in gravy, with one fry container half full, one 3/4 full, a half a container of gravy and two burgers with gravy on them. Had she attempted to get a new tray, throw down some new fries, wipe off the burger wrappers etc. than I would have said accidents happen no big deal. But because of the mess I was delivered, I asked to speak to the manager, who quickly threw her under the bus saying it was because she was new. After chatting for 5 minutes, the manager did do the right thing and gave me my money back, but needless to say I did not anticipate spending over an hour at South St Burger that day. The burgers are okay, the prices are WAY too high and the management needs to train their staff properly because this was not the employees fault as much as it was how she was(n't) trained.
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