I went here based on a recommendation and had my hair cut and highlighted by Shelby. I was going for a drastic change and decided to off a foot of hair. Shelby made sure i was ready for this and when i assured her i was, she made me feel very comfortable with my decision. My hair is very fine and therefore not the easiest to work with but she did an amazing job on both and i will definitely go back to her again! I would HIGHLY recommend Shelby!