Summary: Mediocre insurance policy with a very expensive monthly premium. They have nice customer service reps, and good payout, but that's mostly what you are paying for and NOT for effective coverage when your healthy dog gets seriously ill.
I purchased this for my dog when he was 9 years old. He is now 16 and we have continually maxed out the annual policy in the past two years after having paid $1200 a year for his insurance (This is just as expensive as what you may pay for yourself as a human, with a FRACTION of the payout).
When I spoke to an Embrace representative, they said that I should have structured the plan differently, but that was not the initial recommendation made through their online portal when I was signing up. Unfortunately there was very little I could do after that point, however they helped me lower the premium for a year by about 10 dollars a month.
These guys do payout but considering the monthly cost, I could have avoided paying for insurance and simply saved up the money all those years instead of lining their pockets.