We've been here twice: First time, had great food. Second time, we never even got seated. We waited 30+ minutes (after being told 15), and saw multiple different groups walk in after us (we were a group of 2, they were 4), ask for a table, and they were seated before us. We were visibly waiting the entire time... not sure what their host was thinking, but I have no intention of returning. There are plenty of other great restaurants in Charlotte that cater to paying customers.