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  • Great workout, technology is motivating, customer service is terrible. When I signed up for my intro class I knew right away I wanted in. Burning 500+ calories in an hour sounded amazing. I researched their website before going in and I'm several spots on the site it says "our flexible plans have no contract". After my initial workout I signed up and the girl signing me up just pointed where to sign saying it was just the privacy information and what not. Anyway I tried the gym for two weeks but it was increasingly hard for me to attend. I have two children, one of which has special needs, and I just didn't have the availability to attend the limited class times. I called after two weeks into my membership to tell them I wasn't wanting to continue. It wasn't until that point that I was told about the 30 day cancellation policy. I requested speaking to a manger (Megan I think) and she never returned my calls. Finally I got her on my 3rd or 4th attempt and she essentially said I was SOL but she would drop my membership to the lowest amount ($55) after I explained over and over the situation and false advertising. When I went in to sign the cancellation forms the girl at the front desk was confused so I asked to see the manager. She walks in her office and comes back and says "she's busy but we figured it out". The manager NEVER came to talk to me. I went to my car and was getting my daughter settled only to see the manager walk in the main area within seconds of me leaving. She was avoiding me, this alone shows me how terrible this place is run if she won't even meet with a customer and instead makes he poor girl at the front who probably makes minimum wage deal with it. A week later my card was charged twice the amount they said ($110). I called and they said there was no more discounting they could do and that was that. At this point I was too tired and annoyed to fight with her any further. I was super bummed this place has such terrible business practices because I planned on rejoining after summer when my daughter was in school. All in all the workouts are great but the staff is TERRIBLE and the business is poorly ran.
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