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| - The burgers are great here. I have been there 3 times, they are my favourite in the city, so this review gets 5 stars.
But, I went there last night, and had a bit of an issue with the way they are running the place. With 3 staff manning the place, I had to wait 20 minutes for my order (3 burgers, 1 fries).
That in itself is not the end of the world, but there was no communication from the staff about the situation. No heads up when you order that there will be an unusual wait, no status updates, and no explanation or apology when you finally get your food.
Your name just gets called and the food is wordlessly handed over. No "thanks for your business", "have a nice day", "sorry for the wait", "enjoy", or even, "say 3 Hail Marys, you have been absolved".
The other issue is that I am not sure the wait was even necessary -- there were *multiple* 5 minute periods during the wait in which there were no burgers on the grill -- nothing!
It is hard for me to see how it is that hard to coordinate and optimize your workflow when all you serve is burgers and fries. With 3 staff.
Don't let this dissuade you from going. This place is great and I really want them, no NEED them to succeed. A few minor tweaks to the way they run the place, and it would be beyond perfection.
So please, do go.
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