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| - I first went to Bonfire Grill and Bar on 8/12 with a friend and we ordered two apps each, they were: skewered grilled cheese sandwich, the skewered handmade pork meatballs, the tenderbelly st. louis pork ribs and the salt and pepper fried pork belly biscuits. Our visit to the restaurant was at around 9:30p and were surprised to see only a few diners. Let me say that the food served at Bonfire Grill is pretty good. Of course, the pork ribs could have a less sweeter sauce and something with a little more kick but overall every small plate we ordered was yum. I also got myself the Sangria which was refreshing. My two star review is simply because of bad service.
From the start, getting the attention of our server proved to be a task, water refills had to be asked for as well as giving the bartender/server/available person around a dirty look hoping to get their attention just for more water. I really feel that bad or lackluster service regardless of how good the food can ruin the dining experience. Granted on our first visit there, the food and drink made up for the lack of service that I made the decision when I left that I would come back. FASTFORWARD to 8/19. I mentioned Bonfire to two friends and was able to get them to come out for dinner and try out Bonfire. I reassured them that it was a good place to go to, and on the drive to Bonfire I started salivating over the yummy salt and pepper fried pork belly biscuits.
This time around again on a friday night, the Bonfire was happening. A band was playing and upon walking in, the restaurant was busy and almost full. We were given a choice to sit at either a table or booth, and we chose the booth. My second dining experience at Bonfire and my friends first was doomed from the moment we chose the booth to sit at. Upon closer look, the table was not clean, and we had to wait for it to be cleaned after having to ask someone to do that. Upon seating, menus were handed to us, and the service ENDED there. We were seated at 9:45p and no waters were served or was a drink order even taken from the time we sat down, at 10:05p, with no server in sight to even check on us or even assist us, my friends and I were ANNOYED. I even decided I was gonna call the resto from the booth to inform them that the corner booth we were at was being IGNORED by their staff. 20 minutes of no acknowledgement or service whatsoever is unacceptable. After waiting 20 minutes, failing to get the attention of a server or any server whatsoever, we decided to leave. I am dismayed that a restaurant in old town that has promise suffers from a severe lack of customer service. Regardless of how busy your resto might be, I would hope your staff are trained to realize which table might need assistance and whatnot, Bonfire showed a lack of care, and has marred any positives I may have held in regard towards this resto. Bad customer service = a bad dining experience and hence my two stars.
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