| rev:text
| - For starters, I wish I could rate my experience below 1 star .. And for anyone in shock about this, ask yourself, if this restaurant wasn't associated with the "Bachi" name, would you really rate your overall experience as high as you did? This was my 2nd time here and both visits were for brunch. The food is good but the service is slow and painful .. The first time, our food took 35 minutes.. This time it was 50 minutes before the orders came out .. correct. Let me explain... The restaurant was open an hour by the time we arrived and there were no customers. This should tell you service should be quick as well as cooking time since the grill should be wide open. After ordering, it was 15 minutes before our waitress told us they were out of the short ribs for my short rib loco moco. I was calm about it and asked for the wagyu patty cooked medium. My fiancé ordered an omelet with roasted tomatoes.. 20 minutes later, he was told they were out of roasted tomatoes? When we said, "Omg .." The waitress said "hey, I don't do the ordering.. Don't shoot the messenger." By the way, there were 3 of us and by this time, my sis already had her food which was the salmon latke (latke is a potato pancake - looks like a really flat hash brown). The omelet followed .. And it was missing the hash browns. Why this wasn't made at the same time the latke was, we'll never know. Fiancé told the waitress it was missing and she said she'll bring it right out. Before this happened, my loco came out. The patty which now was at 37 minutes in, was completely raw on the inside! We all asked waitress to have them cook it longer and also put the omelet under the heat lamp before that gets cold since STILL no sign of hash browns .. Waitress said 2 minutes more .. Salmon latke still waiting .. If it wasn't a fairly cold dish to start, it would have been. By this time, the couple who arrived 20 minutes after us, are eating their burgers and fries and another couple had arrived. In total, there were 7 diners in the entire place and we were STILL waiting. Finally, the fiancé said he was hungry and the experience was ridiculous and suggested we leave. I was so upset because I've always enjoyed Bachi Burger and thought my sis visiting from Hawaii would love it. Instead, we were all so disappointed by the service and nonchalant attitude of the server AND the manager!! We got up to leave and the server rushed over with our plates; 1 in each hand and said, "but we are going to heavily discount your meal..." At this time the manager was near the door and looked at all of us, and then walked outside??? Then, he walked back in, but NEVER came over to ask what the problem was.. He didn't even walk near us. He walked to the back of the restaurant and didn't come out again. P.S., the manager I am referring to is Joseph J., who claims to be a foodie that absolutely loves the smile he can put on people's faces after delivering exceptional food and service! By the way, it is also his "passion to exceed your expectations in every way." Well, it must be your expectations because he batted 0 for 3 with us. It was like he consciously ran from the situation and had this horrible server make the situation worse. I actually remembered her from the last time, but she wasn't my server then .. We did ask her for something .. Again, the place was pretty dead .. I would estimate 8 people at the most.. We wanted to add to our order and our waitress wasn't to be seen ... So, we asked her and she said, "well, I'm actually on my break.." We could not believe she told us that when the restaurant was only open for 2 hours .. Why would you even take a break during peak brunch hours? While writing this, I still can't believe the manager and how he avoided the whole situation.. In any case, we left and won't be back. I am sad about this because as mentioned, I do like Bachi's food but 2 occasions now.. Same to worse service and experience.. 3rd time would just be shame on me...
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)