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| - Let me start by stating that I gave the rating of 1 star because I have to give them at least a 1.
My experience started off quite pleasurable. I had worked with an internet sales manager and had a price for the exact car that I wanted. When my wife got home from work we made the 90 minute drive to this dealership. I called the internet manager when we left and he said that everything is squared away, "just come in and take the car for a test drive then if you like the car we will do the paper work." I had received the price on true car and printed off the certificate. After test driving the car my wife and I decided we wanted to buy the car, and then they came back with a price that was $3,000 more than the true car price. I told the sales manager NO, and then presented the certificate. They called someone from internet sales that confirmed the price. After waiting some more the sales manager started talking to additional people in sales, and then walked away for about 10 minutes. When he came back he was saying that he would need to add another $1,000 to the true car price and he could sale me the car. This infuriated me and I told him that I would not pay more than the true car price. I told him that I was aware that the true car price did not include destination fee, tax, and tag and not expecting that to be included in the true car price, but I was not going to tolerate them trying to get another $1,000 out of me. I am not willing to be taken advantage of.
Not to mention the car had 2 scratches on the front bumper and the paint was chipped on the drivers side front quarter panel. They wanted me to bring the car back in when the "paint guy" was on site. This would require me to have 3 hours of driving time not to mention the time for the repair which would not be factory quality. Had they sold me the car at the true car price I would have been happy to accept the car with these minor imperfections.
I am the type of consumer that always gets their car serviced at the dealership, and they would have made more than the $1,000 they wanted up front. I am a loyal person, and if I have a great experience I will come back to the same dealership in the future. I have bought my laist 3 new Toyota vehicles from the same dealership and still own 2 of them and the Toyota dealership services all of them. I have also recommended this dealership to family and friends and 2 of them had made multiple car purchases from them. By the dealership not willing to give me what was promised their loss is now much greater than the $1,000 that cost them the sale.
Now all they will get is negative word of mouth and numerous negative internet postings from me.
AVOID this dealership unless you like being taken advantage of and having your ears burned by lies!!!!!!!
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