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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-10-21 00:00:00 (xsd:dateTime)
itemReviewed	Celebrity Theatre
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	My Consumers experience and observations: I first went to the Celebrity in 1973 to see Gordon Lightfoot. Over the years I have seen many other concerts there and enjoyed myself.. I have got to say, this venue has changed considerably and it needs major refurbishing. Also, I have some safety and security concerns. We went to a concert there this past week for Pepe Aguilar ---- and have not been there in about five years. The sound system is inadequate for the acts they are presenting and the seating is very poor. Safety and security issues - my opinion. At about twenty minutes into his performance - we still had the same group of intoxicated young women standing directly in front of us and would not sit down. Most everyone else had set down in the area. At first I asked nicely and they started to give us a hard time. I did raise my voice once because it was so loud. There was no presence of any staff in the area we were in. I walked down and no one was in the entrance area. I went back to my seat ---- and the women started yelling - "See We Set Down" then the situation escalated a bit with them dropping a few F bombs directed at the both of us ---- and I went down stairs again - and had to get all the way to the bar area before I found a staff member - I told him there is no one from staff in our area or proximity -- he said he would get a manager ----- Went through three different people before a manager showed up - and he took me outside - I had told him what was going on ---- and he said I needed to read the back of the ticket ---- and at a venue people can stand and there is nothing they can do about it ---- he then said my behavior was scarring him ---- and wanted a police officer to talk to me ----- I told him I was not going to leave my wife alone ----- He would not let me back in until I spoke to an officer. - He did have someone go to the area to make sure nothing happened to her. The officer who showed up did explain they had no control over people standing up. He was very polite. I asked to have someone from staff go back with me to my seat ---- so the small group would know ---- I was complaining about them --- The staff member told me there would be someone in the area (they were there for about ten minutes) and one of the staff members apologized to me and apologized about the lack of numbers on the seats ---- that is another issue --- apparently they are painting and the seats or aisles are not numbered - at least in our area. When we first came into the venue ----- I asked someone for assistance and they took me to the seats - then some other patrons tried to kick us out ----- demanding the seats until they finally figured it out they were wrong. Another issue about safety ---- there is no aisle lighting - making it very difficult to get out of the area. Regarding the standing up issue ----- another review here mentions that - the theater would not let people stand ---- and kicked them out. I guess it depends on the show. I am concerned that there is not enough staff to safely manage a variety of issues including enough people to escort individuals to the correct seats.. Also, I believe the manager - went overboard talking about my behavior - I made no threatening comments or gestures ----- If there was a problem with my behavior - clearly I demonstrated I was trying to resolve a situation by seeking assistance which was difficult to find. That was part of my frustration.. This establishment needs a remodel the facility and make sure there is staff available for guest assistance. And --- according to management - there apparently they have no control intoxicated individuals that won't sit down and let others enjoy the show. Fortunately the young women finally left us alone ----- but we left early so there was no chance of them harassing us. My recommendation to management for a more rewarding customer experience: 1. Have more staff on duty to deal with customer service issues - or manage staff better to have all areas covered. At minimum the venue should have one person covering each seating section at all times to deal with a wide variety of issues. This could eliminate many problems. 2. Be more sensitive to customer complaints. Management could have offered relocating customers if there is a problem (if seating is available). We had to sit through the concert worried we would be harassed. 3. Install basic aisle lighting for increased safety of the guest. 4. The current seating needs to be replaced with more comfortable seats and or more room between the seats in front of a patron ----- If I had not had an aisle seat - I would have had to crunch my legs up against the seat in front of me -- and we know how that would have gone with that group in front of us :).
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Nicholas

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