| rev:text
| - 10 yrs of Petsmart loyalty down the drain! I booked a "Face, Feet & Fanny" groom for my 2 dogs online and the price online stated 25.99. When I arrived at the groomer I told her what I wanted... When I picked them up they looked "okay", but I was charged for full service groom of $41.00 per pup (typically I pay ~$49.00 for the full service cut). I told the groomer that I thought the touch-up cut is only $25.99. She told me that the prices had recently been raised and she didn't know what the new price was, that she only keys the service into the system and whatever the price is, it is. I informed her of what the price stated online and she suggested I speak to the manager to see if a price adjustment could be made. Well his idea of a price adjustment was a single $10 off coupon, claiming that he could not do anything about the prices and said, "I hope this helps". USELESS! Affordability was not the issue. The issue is that I may as well have paid $8 more for the full body cut. $41.00 for a touch-up cut is ridiculous. He asked me check my confirmation email and sure enough somehow the confirmation had changed over to state "full service cut". Regardless, the groomer did not cut any hair off of my dogs body, only did a touch-up cut!
When I got them into the car I'll be damned that my puppy still had a piece of something (food, I dunno) caked in her fur near her mouth as she had when I dropped her off. Also my senior dog's cut under her chin was very uneven (see pic). The mediocre-ness of the cut is not the issue, because Petsmart is hit or miss with their groomers. The issue is this:
DEAR PETSMART,
STOP CHARGING DOGGIE-SPA PRICES FOR MEDIOCRE CUTS. AN $8 PRICE DIFFERENCE BETWEEN A TOUCH-UP AND FULL-BODY/FULL-SERVICE CUT IS ABSOLUTELY INSANE!!!
There is only 1 rockstar groomer at this location (Megan, the only reason they even get 2 star rating, although she deserves more) as far as I am concerned and she wasn't in tonight, so my mistake I guess for settling... I should have followed my 1st instinct and cancelled when the odor of the groomer's cigarettes got to me before she did! Funny thing is I actually selected a touch-up cut due to the fact that my regular groomer was not available and I reeeeally needed them touched up today. I am seriously considering seeking a private groomer because it's sad that when my regular groomer at a particular location is out that I have to deal with hit-or-miss service at a ridiculous price. Currently online pricing states: BATH $26.99, Groom $49.00, where does $41.00 for a touch-up come in??? I abandoned PetSmart's so-called PetsHotels long ago, but that's a whole different chapter...
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)