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| - What I thought would have been a very nice and romantic Valentine's Day dinner at the Four Seasons resort Crescent Moon restaurant turned out to be a stunning disappointment.
First of all, we were seated outside- twice. The staff member who brought us out there took us immediately back in because he thought the hostess had made a mistake. But no, the mistake was his, so back out we went. Did I mention there was a light drizzle outside? Fortunately, we were flanked by two heaters so searing I wondered if I would have to reach for the Solarcaine when I got home.
We got menus right away, but waited quite a while even for some water. When our waitress took our order for food, she did not even ask if we wanted drinks, even though my husband was holding the wine list open in his hands. When I asked for a gin, she did not bother to ask my husband if he cared for anything. When I got my gin, my glass was chipped. She apologized and brought me another. Unfortunately for all of us, this turned out to be only her first apology of the night.
We got a basket of breads which were just ok- some may have even been a bit on the tough side. Then a waiter came over and tried to give us entrees that were not ours, and we had not even had the first course of their special Valentine's Day menu. At last our sweet corn cream soup arrived, with a strip of poblano and a goat cheese empanada floating in it. Hubby liked it better than I did, but I do not care much for sweets at dinner. It was pretty good for what it was.
Our entrees consisted of a petite filet, some king crab leg meat (out of the shell), and Yorkshire pudding with creamed spinach on top. We both ordered our beef medium rare, but what we got was overdone on one side and rare on the other. The crab was nearly inedible- it tasted like it had been previously frozen, and was totally overdone and chewy. Having just spent Christmas on the gulf coast catching and eating crab, we know what fresh tastes like and this was NOT it. When the waitress came to check on us and Hubby commented on the crab, she offered to bring us a new plate of it. We declined, not trusting they could get it right. We also had to let her know that steak knives would have been nice for our steak. The pudding and spinach were decent.
The dessert was the stand-out of the whole dinner: a small scoop of very dark chocolate ice cream (house made), a coconut cake (really more like a big soft cookie) topped with a layer of firm chocolate and then with a circle of flan. The presentation was nice and the small drops of super fresh caramel sauce as decor were so delicious that I would have purchased a jar to take home. Props to the pastry chef. However, I had to ask for coffee and cream, and then she did not bring sugar. How freaking specific do I have to be? It was just the tip of the iceberg in a night of thoughtless service.
The first reviewer commented that the "service was good- but you cannot expect less-- it's the Four Seasons!" I would have expected this to be true, but left completely astonished that the staff was so poorly managed or trained that we had to ask for beverages and proper utensils, that our menus were left on the table until the first course arrived, that the bread and butter were still on the table as we left, that I was served my drink in a chipped glass, and that we were seated outside when it was drizzling. Let alone the decidedly mediocre food- as DINKs, we do not mind spending $150 on a good meal. But when we left wishing we'd gone to Arriba, that's a problem. Oh- and my last impression? No soap in the ladies' room.
UPDATE: I wrote to corporate- something I almost never do. I got a very quick response, and then a few days later another from the local food manager who offered to comp us a meal. Not being the type to complain just in order to get free stuff, I declined. I figured that if I were in charge, I sure as hell would want to know if food, service, and housekeeping were far below the standard that my "brand" suggested.
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