They will take your clock apart, inspect it, tell you what's wrong for NO CHARGE. I brought my old gingerbread clock in to be looked at and it turned out that it needed $300 in repairs. There is no way I will spend $300 in repairs on a $100 clock. Plus, I don't have $300. Frank (I think was his name) was very understanding did not try to do repairs that wouldn't last for a lesser price. If you have a clock that you want repaired, WHAT DO YOU HAVE TO LOOSE. I think it took around 2 weeks for me to get my clock back. BUT, it is a clock, not a car. I don't care if it takes 2 weeks, months whatever.