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  • I went to polished based on my friend's rave reviews. I WILL NOT be returning. First: I walked in without an appointment and asked for a pedicure, and they told me it'd be about 10 minutes before someone could get to me. That was fine, so I took my time perusing their color selections. After deciding on my color, I started looking at the gel colors. I have been getting gel manicures for a few years now, and I like to know what product is being used before I get one. I waited for the front desk assistant to finisher her phone call and asked her what gel product they used for manicures. Her response was "Well, we aren't allowed to say what products we use exactly." I'm sorry, WHAT?! I must have misheard her, so I asked her to clarify and she said "Yea, we aren't allowed to say what products we use, but I think the name of the product is on the samples" and then she waved me away. Fine. I won't get a gel manicure here. Next, the girl who was doing my pedicure took me to my chair. The water was lukewarm at best, and I told her, but she just kinda nodded her head. Whatever, I was pressed for time and just wanted to get my pedicure done. She puts on her gloves and files my toes. Next thing I know, she says something about cleaning and gets up and WALKS AWAY. I proceeded to sit in the now-cold water for TEN minutes. She never returned. I started asking the women who were doing pedicures around me if she was coming back, and no one responded. It was like I didn't exist. After ten minues of sitting there waiting for someone who didn't seem to be coming back, I gathered my stuff and walked out. About 15 minutes later, they called me on my cell phone, but I couldn't answer. They didn't leave a message. Perhaps the woman who was doing my pedicure finally decided to return and was shocked when I wasn't there waiting. OVERALL: This place was busy and I'm sure regulars are treated well, but I will NOT be returning. The only good thing I got out of this was a free can of Coke.
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