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  • I've had a business DSL account with Acanac for two years and a residential account for one year. Overall, I've had a good experience - certainly no worse than my experiences with the majors in the past (Bell, Rogers etc) They are certainly more affordable than the majors but what you save in money you do sometimes end up paying in time. When I moved business locations last year, they didn't charge me for the move and dispatched a Bell technician rather promptly to set me up at the new address. I haven't had many service disruptions, and when there was one and it was due to an outside source, they also dispatched a technician promptly. I do think they need to start hiring more live tech help though, if they intend to continue to grow as a reputable company. The last time I had to call tech support was about a year ago and the wait time was acceptable. Yesterday, I had to wait an hour and half to talk to someone! That is unacceptable! You guys can't expect your customers to wait that long to talk to someone when your service is down-especially your business customers. Regarding their billing practises that p-o'd the last reviewer: when you sign up for the your first year, it's quite clear that it's at a promotional rate and any future billings will be at the regular rate (which is still cheaper than Bell et al). I agree that they should at least send an email informing you of your upcoming renewal and your card being charged, rather than charging it and then emailing an invoice, but their practises are not different than many other companies. You also have the option to pay monthly, but it costs a bit more. When you do need customer service you do actually have the option to either call or start a ticket via the web. Acanac's customer service, in my experience, has really not been better or worse than the major ISP's. At the end of the day, being a small business owner, I appreciate having the option to pay a little less for the same service I would get from the big guys. We still pay way too much for internet in Canada but hopefully with the success of Acanac and other smaller ISPs there will be more competition to drive prices down to where they should be.
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