By the way - the 4 stars given is in relation to other seafood places IN Arizona. G'z. Manage your expectations, people!
Anyway...
Did a taste test between their frozen $8/lb & live crawfish $13/lb - definitely different as night & day. I've had decent frozen ones multiple times at their competitor's restaurant so I thought that maybe theirs would be the same. WRONG! Don't ever order the frozen ones here. As you're chewing it, it has that really old smell & taste like it was frozen in the 1920s, it's dry & the texture is like you're eating a damp paper mâché. You know what I mean? Maybe this chain has a different (read: subpar) supplier of frozen crawfish -- seems the crawfish were already borderline stale before they were frozen, & not while they were still fresh. Unpleasant. Not even the trifecta sauce could mask the "unfreshness" & salvage the taste.
The live crawfish however are wow! Very tasty, delicious & tastes like how fresh crawfish should! Cooked just right so the meat retains its juiciness & decent crunch to it. And they are ginormous - like baby lobsters! (I wonder if they fed these crawfish cat... Just kidding!) Big fresh crawfish makes sucking those heads very enjoyable. Mmm. These were so huge I had a couple of heads that won't fit in my mouth! Ha!
Ordered my crawfish with the trifecta sauce, which I'm not sure if I really like it. It is their answer to their competitor's signature sauce -- which I really love (of course I am quite partial to garlic). But I couldn't quite figure out the taste profile of this sauce - none of the Cajun, lemon, pepper and garlic flavors stood out nor held the flavors in a tastegasmic way, & together it doesn't seem like they work quite well... Maybe it needs more lemon & garlic?