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  • I frequent this location once a month and am going to reconsider. Probably better to shop online. I went into the yorkdale location with a list of approx 10 products. Tons of staff & was only asked once for help. The salesgirl did not seem like she wanted to help. Went on to find some of items on my own. I asked the benefit brow girl where I could locate a brush to test powder-she replied that she didn't work for Sephora. I ended up only purchasing 2 items. I then went to Holts to purchase the remainder. The staff at Sephora could learn some customer service etiquette from Holt Renfrew staff, HR staff informed me on Sat there is a big sale 10% off and reserved all of my items-just pick up & save. Even get a makeover! I remember when Sephora was a fun place to shop. It's gone to the dogs! Cranky staff who don't want to be there. They all socialize with each other. They forget why they were hired. Maybe if sales slip More when VIB customers like me shops at Holts & Murale, maybe the manager of this location will care. It's all about bottom line. I even thought it would be nice to shop early on a Wed-approx 15 staff but service sucked.
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