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  • My husband and I went to have lunch yesterday at Gen l, we were expecting lunch rush whats so ever but we just walked in and got seated right away. They were very efficient to get us started so we ordered and got the grill going. While my husband added all the meats to the grill I glanced inside the grill and saw curly hairs and a long hairs on the grill. Right away we tried to get their attention trying to wave down anyone. Finally someone came and they offered to change the grill however the server asked "do you want to keep the meat on here?" I looked at him like are you really going to make us eat these meat that has hair on it! I was in awe on how they handles this situation. The server acted like it was our problem! And if course my husband didn't want to make a big deal and observed how they handled this situation. Mind you we dine many places and travel to eat so we know thibgs happen but its how you handle the situation to make it right. NOTHING WAS OFFERED, NO MANAGERS OR SUPERVISORS CAME.. no apology, nothing! We eat many places, if the food is good and issues happen and the establishment express their apology we will try them again however if food is okay and there are service issues etc. without any follow up or apology we will not be dining at their establishment again.
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