Food: Hummus w/ chicken was tasty and filling. The complimentary pitas were fresh and hot. The tabouleh was fine as was the chicken and veggie pizza.
Service: Depending on your mood, it's either slow or leisurely. There's definitely service issues since we had to wave the waiter down for napkins and cutlery, and there was a noticeable gap between the first dish (pizza) and the other dishes. But it was a nice day and we were seated immediately so we were able to relax and lounge about enjoying the conversation. And while they did get busy while we were there, they never tried to rush us out after we finished eating.
tl;dr: yup, it's disorganized, but the food and decor ain't bad.