I would've given 3 or 4 stars for my experience, but...
I signed an agreement for a 6 mo membership. Submitted my cancellation paperwork well in advance and was still charged for three additional months nonetheless. So frustrating, it feels like such a scam. I received a refund (for a very odd amount that I can't figure out), but no apology. I got the sense when I called that the front desk staff couldn't have cared less and that it seemed to happen more than occasionally.
I had three massage therapists in the six months I went. One of them did not stop talking even though I made it very apparent I wanted to relax and not talk. LaRyssa is the best one in the place, she truly does an amazing job. However, the front desk staff can be completely off putting and massages generally started a good 5-7 min late and never went over to make up for it.
Also, cross your fingers you don't get a room near the bathroom. Nothing as relaxing as listening to the toilet flush repeatedly when you're trying to de-stress.
Overall, I recommend going with groupon for a good deal. At $60/mo, it's not an exceptional price. And the hassle of having to submit a cancellation request in writing and then check your bank statements to make sure it went through, is NOT worth it.